The global web real-time communication market is indeed witnessing significant growth and is expected to continue expanding in the coming years. The increasing demand for direct and secure communication through browsers and the proliferation of internet connectivity and developing infrastructure are some of the key factors driving the growth of this market.
The trend of Bring Your Own Device (BYOD) is also playing a significant role in fueling the demand for web real-time solutions. With more and more enterprises encouraging or allowing their employees to bring their own devices to work, the need for reliable and secure communication solutions that work across various devices and platforms is becoming increasingly important.
Additionally, the COVID-19 pandemic has accelerated the adoption of remote work and virtual communication tools, further boosting the demand for web real-time communication solutions. With more people working from home and needing to communicate with colleagues, clients, and partners, web real-time communication technologies are becoming an essential part of modern business operations.
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Desktops continue to be a popular choice for many large and small to medium-sized enterprises, contributing to the second-largest market share in the web real-time application market in 2019. In the forecast period, desktops are expected to grow at a rate of 37.3%, driven by their popularity in various businesses.
One of the key drivers for the growth of desktops in the web real-time application market is the rapid scalability of webRTC, which makes it easy to implement across various types of businesses. This has led to an increasing number of small to medium-sized enterprises (SMEs) adopting web real-time application solutions to cater to their communication needs and demands.
Top 10 Companies Operating in the Global Web Real-Time Communication Market:
ATT, Dialogic, Genband, Apidaze, Cisco Systems Inc., Polycom Inc., Oracle, Twilio, Avaya Inc., and Vonage, among others.
The benefits of web real-time applications, such as direct and secure communication, real-time collaboration, and cost-effectiveness, are particularly attractive to SMEs, which often have limited budgets and resources. By deploying web real-time applications, SMEs can enhance their productivity and efficiency, as well as improve their communication with customers and partners.
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The global market is further segmented into type and application:
Component Outlook (Revenue, USD Million; 2017-2027)
- Solution
- Services
Device Outlook (Revenue, USD Million; 2017-2027)
- Mobile
- Desktop
- Tablet
- Others
Industry Vertical Outlook (Revenue, USD Million; 2017-2027)
- BFSI
- IT Telecom
- Government
- Retail
- Manufacturing
- Healthcare
- Media Entertainment
- Others
Regional analysis provides insights into key trends and demands in each major country that can affect market growth in the region.
- North America (U.S., Canada, Mexico)
- Europe (Germany, U.K., Italy, France, BENELUX, Rest of Europe)
- Asia Pacific (China, India, Japan, South Korea, Rest of APAC)
- Latin America (Brazil, Rest of LATAM)
- Middle East Africa (Saudi Arabia, U.A.E., South Africa, Rest of MEA)
Further key findings from the report suggest
- By component, solutions contributed to a larger market share in 2019 and is projected to grow at a rate of 37.4% in the forecast period. Web real-time communication provides real-time video support without any drop-offs as it allows secure video calling through a browser without requiring to download any software or application. WebRTC allows video calling and video conferencing options viable for several organizations and would soon be instrumental in re-engaging remote employees.
- By device, mobile dominated the market in 2019 and is projected to grow at a rate of 38.1% in the forecast period. According to a research, it has been found that around 80.0% of internet users possess a smartphone, and mobile users, specifically, spend more time online, leading to the consumption of a large volume of data. The use of web real-time communications offers capabilities that lets participants to converse and view each other easily as needed, from any location.
- By industry vertical, the IT Telecom industry held the largest market share in 2019 and is likely to grow at a rate of 37.3% in the period 2020-2027. WebRTC is an instant peer-to-peer (P2P) communication, which is having an impact on traditional telecom services. This is pushing telecom players (regulators and firms) to restructure their business models and develop communications services and applications to cater to real time communication needs, thereby driving the growth of the market. WebRTC provides the potential to let developers create their real-time communications apps. Web real time communication enables contact center agents to communicate through voice and video with customers using a browser.
- The market in the Asia Pacific region is estimated to grow at the fastest rate of 39.3% in the forecast period, attributed to the adoption web RTC considerably owing to remarkable growth witnessed in the deployment of web-based applications. The growing adoption of WebRTC in countries such as China, India, and South Korea, is likely to boost the market demand in the future.
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Overall, desktops are expected to continue contributing significantly to the web real-time application market, driven by their popularity in various businesses, particularly SMEs. With the growing demand for direct and secure communication solutions that are scalable and cost-effective, the adoption of web real-time applications is likely to continue to grow in the coming years.
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