“Reached simultaneous streams limit” error
Peacocktv.com/tv lets you sign in to as many devices as you want and lets you create up to six profiles. But you can only have three simultaneous streams. If three concurrent streams are already running, you will need to close one to watch content on another device. Peacock says that you might have to wait ten minutes after ending a stream for the slot to be open on another device.
Even if you do not have three active streams running, the system might still show you the “reached simultaneous streams limit” error. This happens, particularly if the app or browser crashes while you are watching content. Peacock might still count the stream from before the crash as active even if you restart the app. You will have to wait up to ten minutes for the slot to be available.
Downloading content for offline viewing is not working on Peacock
Peacock.com/tv lets you download movies and TV shows, but many restrictions might make it seem like the service isn’t working. Only Premium Plus subscribers can download content, and the option is only available on supported smartphones and tablets. This includes any device running Android 6.0 or newer and iOS 14 and above.
You can download shows and movies, but only up to 25 total pieces of content across all your devices. Remember that not every show or movie is eligible for download. And those that are can only be downloaded 10 on a single account. Peacock will block an 11th attempted download.
Any content you’ve downloaded and started watching will automatically be removed in 48 hours. If you haven’t started watching it, it will be available for 30 days in the Downloads section. However, videos that are removed from the platform will get deleted even if the 30 days aren’t over. Finally, logging out of your account or uninstalling the app will remove any downloaded content.
Clear the app cache, or uninstall and reinstall the app
You can try standard troubleshooting steps to fix the Peacock app not working on mobile devices, smart TVs, and streaming devices. Check out our guides on how to clear the cache on Android and other platforms like iOS, Windows, and macOS. If you watch Peacocktv.com/tv on a computer using a web browser, you can also try clearing the Google Chrome cache to fix any streaming problems.
Remember that if you Clear storage, you will be logged out of your account and lose any downloaded files. If clearing the cache doesn’t work, you can try uninstalling and reinstalling the app on the device.
Clear cache and storage on Android apps:
- Launch the Settings app.
- Go into Apps.
- Tap on See all apps.
- Find and select Peacock TV.
- Hit Storage cache.
- Tap on the Clear cache and Clear storage buttons.
How to uninstall an Android app:
- Launch the Settings app.
- Go into Apps.
- Select See all apps.
- Find and select Peacock.com/tv
- Select Uninstall.
- Confirm by hitting OK.
You can’t clear storage or cache on iOS apps. The only way to effectively do this is to uninstall and reinstall the app.
How to uninstall an iPhone app:
- Find the Peacock app. Tap and hold on to it.
- Select Remove App.
- Tap on Delete App.
- If asked, confirm by hitting Delete again.
Now, go back to the Apple App Store and download Peacock again.
